Technical Support

If you are experiencing any issues with your system, please do not hesitate to contact us:

  • Yes, the software is freely available on the Windows App Store and for download on our downloads page.

  • Yes, we can design custom sensors for you, however a minimum order value of $40,000 is required due to manufacturing costs. Please contact us to discuss your project.

  • Double sided tape is recommended. A very thin tape is preferable, so that it does not interfere with sensor performance.

    For further information please check out our Mounting Methods and Best Practices page.

  • SingleTact has been tested to a million cycles.

  • A calibrated sensor has higher accuracy and a linear output curve, however calibration data is stored on the electronics, therefore the electronics cannot be used with any other sensor. For more information, go to our SingleTact Product Selector page, select any size, any pressure range, and then click on the informational “Should I order a calibrated sensor?” button.

  • The SingleTact Quick Start Guide has detailed information about how to get started with SingleTact sensors, including the pin configuration and experimental setup.

  • Check the pin configuration. To check that the Arduino is working properly with SingleTact, follow the steps in the SingleTact User Manual, Section 4.2 (Programming the Arduino UNO with SingleTact Example). Please make sure you have followed the current steps as well:

    Go to Tools –> Board –>Arduino UNO

    Go to Tools –>Port –> COM(X) (Connected with Arduino)

  • The max sampling rate of the SingleTact Sensors is 100Hz.

  • The available SingleTact datasheet gives possible sensor connections and the expected capacitance range. For your application, you need to read the capacitance value. You need some form of analogue front-end (SingleTact electronics or equivalent) to convert capacitance to voltage or a digital output.

Technical FAQ